Refund policy
🔁 Refund Policy
Last updated: June 24, 2026
🔁 General Policy
Due to the nature of the products we sell, refunds are generally not available. However, if you experience any issue with your order, please contact us at aynevolpressbooks@gmail.com so we can review the situation and work toward an appropriate resolution.
📦 Damages and Issues
Please inspect your order upon arrival and contact us within 7 days of delivery if your item is damaged, defective, or if you receive the wrong item.
We will review the issue and determine the appropriate resolution.
📚 Standard Books (BookVault Fulfillment)
Books printed and fulfilled by BookVault are print-on-demand items.
If a book arrives damaged or defective, please contact us within 7 days of delivery.
A defective book is defined as a manufacturing or printing error. Minor variations in print quality, formatting, or alignment are considered normal and are not treated as defects.
In eligible cases, we may request return of the item for inspection. If the claim is approved, a replacement will be issued and any return shipping costs will be reimbursed.
✍️ Signed Books
Signed books are personalized items and are considered final sale.
They are not eligible for return, refund, or exchange due to change of mind, ordering errors, or similar reasons.
If a signed book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the issue and will determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.
🎁 Merch (Bookmarks & Art Prints)
All merch items (including bookmarks and art prints) are carefully hand-packed before shipping.
If your merch arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review and resolve the issue appropriately.
🌐 External Paperbacks & eBooks
Any issues with paperbacks or eBooks purchased through third-party retailers must be handled directly with the retailer where the purchase was made. We are unable to process refunds or replacements for third-party orders.
🔄 Exchanges
We do not offer exchanges. Please review your order carefully before completing your purchase.
💰 Refunds
Refunds are generally only issued in exceptional circumstances, including:
- Approved claims involving damaged or defective products
- Orders that have not yet entered production or shipment
Refund eligibility is determined on a case-by-case basis.
📩 Contact
For any questions, concerns, or order issues, please contact:
aynevolpressbooks@gmail.com